Supported file types
The file extension and the file’s content type must match. Renaming an unsupported file with a supported extension does not make it compatible.
File size limit
The maximum size is 50 MB per file. Sofie applies this limit to files you:- Upload from your computer.
- Add through a Workspace file picker.
- Import or sync from Google Drive, OneDrive, or SharePoint.
- Split a long document into focused sections.
- Compress images before adding them to a document or presentation.
- Export a large presentation or document as a smaller PDF.
- Divide a large spreadsheet or data export into related files.
Import files from connected apps
Cloud imports and synced folders use the same supported formats and 50 MB limit. Sofie can export native Google Docs and Google Slides to PDF. It can export native Google Sheets to XLSX. Unsupported or oversized files in a synced folder are skipped while supported files continue syncing. Integration availability depends on your organization settings and your connected account permissions. See Connected apps for setup and usage guidance.Add supported files to a Workspace
1
Open the Workspace
Click Workspaces in the sidebar and open the destination Workspace.
2
Open Create
Click Create, then select Upload Files.
3
Choose files
Select one or more supported files that are no larger than 50 MB each.
4
Confirm processing
Check the Workspace for an error or skipped-file message. Reduce, split, or convert any file that Sofie cannot process.
Troubleshoot file limits
The file does not appear in the file picker
The file does not appear in the file picker
Confirm that its extension appears in the supported file types table. Export or convert the file to a supported format before uploading it.
Sofie says the file type is unsupported
Sofie says the file type is unsupported
Check that the extension matches the file’s actual content type. Re-exporting the file from its original application can correct a mismatched or damaged file.
Sofie says the file is too large
Sofie says the file is too large
Reduce the file to 50 MB or less. Split large documents or data exports when each section can stand on its own.
A cloud file was skipped
A cloud file was skipped
Confirm that the file uses a supported format and is no larger than 50 MB. Supported files in the same synced folder can continue syncing.
The upload succeeded, but processing failed
The upload succeeded, but processing failed
A converted version of the file may exceed the processing limit, or the file may be damaged. Reduce or re-export the source file, then upload it again.