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Notification preferences control how Sofie alerts you. Use them to keep important work visible without turning every update into noise. Open the user menu, choose Account Settings, then select Notifications.

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Global settings

Global settings apply unless a notification type has its own setting.
Push notifications depend on browser and device support. If your browser blocks push notifications, update browser settings before enabling them in Sofie.

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Configure global notifications

1

Open Notifications settings

Go to Account Settings and choose Notifications.
2

Set global channels

Turn Email Notifications and In-App Notifications on or off.
3

Enable push if needed

Turn on Push Notifications if your browser supports them and you want alerts when Sofie is not in focus.
4

Save

Click Save in each section you changed.

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Use quiet hours

Quiet hours pause non-urgent notifications during a time window.
1

Enable Quiet Hours

Turn on Enable Quiet Hours.
2

Choose start and end times

Set Start Time and End Time for the quiet period.
3

Choose timezone

Select the timezone that matches your work schedule.
4

Save

Save the quiet-hours section.
Use quiet hours when:
  • You work in a different timezone from your organization.
  • Scheduled Sequences run outside your normal hours.
  • You want email for non-urgent work but push for critical updates.
  • You need a cleaner notification queue during off-hours.

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Configure notification types

Use Notification Types to choose a preferred channel for each type. You may see types such as:
  • Chats shared with you.
  • Orchestration completed.
  • Orchestration failed.
  • Orchestration requires review.
  • Sequence completed.
  • Sequence failed.
  • Sequence started.
  • Sequence requires review.
  • Sequence step failed.
  • Sequence schedule disabled.
  • Workspace invitation.
  • New Workspace member.
  • Meeting reminders.
  • Meetings shared with you.
  • System maintenance.
  • System updates.
  • Security alerts.
For each type, choose:
Keep failure and review notifications more visible than completion notifications. A failed Sequence or workflow needing review usually needs faster attention than a successful run.

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Suggested setup by role

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Check the notification panel

Preferences control delivery. The sidebar Notifications panel is where in-app alerts collect. Use Notifications to learn how to read, archive, and act on notification items.